Privacy Policy

2568039 Ontario Inc., operating as OrthoIT ("OrthoIT," "we," "us," or "our"), is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.orthoit.com), use our services, or communicate with us, including via SMS text messaging.

Information We Collect

Information you provide directly: Your name, business name, email address, phone number, and any other details you share when contacting us for IT support or services.

Information collected automatically: When you visit our website, we may collect standard technical data such as your IP address, browser type, pages visited, and referring URL.

SMS communications: If you contact our help desk via text message, we collect your phone number and the content of those messages to provide support.

How We Use Your Information

We use your information to provide and improve our managed IT services, respond to your support requests (including via SMS), communicate with you about your account or services, and comply with legal obligations.

How We Share Your Information

We may share your information with trusted third-party service providers who assist us in delivering our services, such as ticketing systems, remote monitoring and management platforms, and remote support tools. These providers are contractually required to protect your data and use it only for the purposes of delivering services on our behalf.

We do not sell, rent, or share your Personally Identifiable Information (PII) with third parties for the purpose of marketing.

We may also disclose your information if required by law, regulation, or legal process, or to protect the rights, safety, or property of OrthoIT, our clients, or others.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the details below. We will respond to your request in a reasonable timeframe.

SMS Privacy

When you text our help desk number, your phone number and message content are used solely to provide IT support in response to your inquiry. Your phone number will not be shared with third parties for marketing purposes. You may opt out of SMS communication at any time by replying STOP.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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